****CURRENT SERVICE AVAILABILITY****
callers can be advised of our current services but PLEASE keep checking back as these will change
Shopping Deliveries
We can shop for people from all Ringwood supermarkets. Please make sure that people have tried to use their relatives, friends and neighbours first and that they have also tried the various businesses that will do deliveries. Log their details, someone will call them back.
We will arrange payment after delivery and can take payment by bank transfer, credit/debit cards, cheques and cash.
Prescription Deliveries
Service now closed. Advise callers to try to arrange a delivery from their normal pharmacy, or if they can't (we've been advised that Lloyds can't do any more deliveries), phone Ringwood Pharmacy on 01425 837400 as they can deliver.
Pre-Prepared Food Deliveries
Not currently offered. Point callers towards takeaways or our website - click the burger above.
What about people who are worried about data protection?
We only will use people’s data for the purposes of managing volunteers and arranging assistance. Full policy available at https://ringwood-coronavirus.org.uk/privacy-policy
Caller would like to donate some money?
They can donate to help with running costs by going to the page https://ringwood-coronavirus.org.uk/donate
There is also a link on our home page or by bank payment to: Ringwood Coronavirus Assistance Ltd - Sort code: 23-11-85 - Account: 00297449
Dog Walking
We are not actively offering dog-walking but can put people in touch with volunteers if someone is really stuck. We would pair people up with a volunteer or two to walk their dogs - we would not be able to manage arrangements or provide any guarantees.
Non Urgent Errands
Not currently offered.
What can I do when I'm Handling Calls?
Can I chat to people?
Of course you can. Be polite and sympathetic. Don’t forget that any information passed could count as personal information and can only be used for the purpose of arranging assistance. This is the law. People can and have received large fines for breaking this
I need a break...
Take it! We have voicemail.
If you're having a difficult shift, don't hold it inside - get in touch with John Haywood - we have people available who can help.
Can I phone people back?
Yes you can, but be aware that your number might show on their phone. This can be prevented but different networks do this in different ways.
I feel unwell...
Stop taking calls and look after yourself. We have voicemail.
If you've had a difficult shift, don't hold it inside - get in touch with John Haywood - we have people available who can help.