Please make sure that people on the phone understand that we are not an emergency service and we cannot deal with urgent requests. We aim to respond the next working day, but it could be up to 2 working days before we respond. Weekends and bank holidays may take us longer.
Vulnerable people who do not have support from families, friends or their local community, and who need urgent assistance with practical issues can try calling 0333 370 4000 (Hampshire residents) or 01305 221022 (Dorset residents) first - they might be able to respond quicker than us.
Advise people with medical problems including worsening Coronavirus symptoms (Fever, Persistent Dry Cough, Flu-like symptoms) to call NHS 111.
If you suspect that an emergency response is required, please call 999 on behalf of the person.
****CURRENT SERVICE AVAILABILITY**** callers can be advised of our current services but PLEASE keep checking back as these will change
We can shop for people from all Ringwood supermarkets. Please make sure that people have tried to use their relatives, friends and neighbours first and that they have also tried the various businesses that will do deliveries. Log their details, someone will call them back. We will arrange payment after delivery and can take payment by bank transfer, credit/debit cards, cheques and cash.
Service now closed. Advise callers to try to arrange a delivery from their normal pharmacy, or if they can't (we've been advised that Lloyds can't do any more deliveries), phone Ringwood Pharmacy on 01425 837400 as they can deliver.
They can donate to help with running costs by going to the page https://ringwood-coronavirus.org.uk/donate There is also a link on our home page or by bank payment to: Ringwood Coronavirus Assistance Ltd - Sort code: 23-11-85 - Account: 00297449
We are not actively offering dog-walking but can put people in touch with volunteers if someone is really stuck. We would pair people up with a volunteer or two to walk their dogs - we would not be able to manage arrangements or provide any guarantees.
Of course you can. Be polite and sympathetic. Don’t forget that any information passed could count as personal information and can only be used for the purpose of arranging assistance. This is the law. People can and have received large fines for breaking this